At Concentrus, your success is our success. We want to make sure you get the most out of your investment, and that starts with a successful implementation. We practice active listening to ensure that we understand all your business challenges before recommending a solution so that we can help you overcome your existing business challenges and future-proof your organization.
To do this, we’ve created 5 gates of success to provide a sustainable, long-term solution for all our clients. The gates of success are a series of client touch points that was carefully chosen by the Concentrus team to ensure that we are on the same page as our customers.
We take the time to understand your business, industry and processes. We get clear on your current business challenges, drivers, goals, and define what success looks like to you.
We present a mutual plan to overcome your existing challenges and provide you with a sustainable, long-term solution. This step focuses on configuration, data migration/validation, the user interface, preparing for change and most importantly creating a pilot environment.
At this point, we present the solution we’ve built for your company. We realign with your team to ensure that the solution will make it easy for users to compete their tasks through work flows, customizations, training and additional configuration.
This is where we get your organization ready to adopt the solution. This may mean change management, additional training, verifying data, etc.
Your solution is ready to go! But, we do not stop at deployment. We also monitor and provide real-time support to ensure that you are getting the most out of your NetSuite investment.
Access company data anytime, anywhere, on any device
Between each client touch point, our team is actively working towards your success. From developing a project plan, to creating your UI, to working on your NetSuite customizations and more, our team works hard to make sure you stay focused on your goals without getting distracted all the tasks associated to the implementation.
The Concentrus team does all the back-end steps to ensure that you have the systems, processes, and training you need to get the most out of your NetSuite investment.