Rescue & Optimization

ERP Implementation Didn’t Go As Planned?

Companies of all shapes and sizes come to us when their new Cloud-based ERP implementation has either failed or did not receive the solution they thought they were getting.

Cloud ERPs are designed to work for companies of all sizes and industries. So chances are, if you’re unhappy with the solution you ended up with, it’s not the ERP; it’s the way it was implemented – and we can help you fix it.

Whether your implementation was done by NetSuite and Acumatica direct or by another partner, we have the certifications, experience, and expertise needed to rescue your NetSuite and Acumatica investment.

We can help. Here’s how.

1. We hear from you FIRST.

We use our master listening skills to sit down with you and your team to understand what your goals were prior to implementing NetSuite or Acumatica, and what you feel is working and what is not.

2. We do an in-depth analysis of your current Cloud-base ERP solution.

After getting a clear understanding of what you want out of ERP, our certified ERP Solutions Consultants take a careful look into what you have now.

3. We present you with the proposed solution.

With your business needs in mind, our team works on crafting the most ideal ERP solution for YOUR business needs – and we work with you every step of the way to make sure you have what you need to be successful. We let you know what customizations and integrations we suggest prior to making any changes, communicate often, and provide you with clear timelines.

4. Our team ensures that both you and your team are comfortable with the solution.

At Concentrus, we believe change management is key to any successful implementation. The most prevalent cause of a failed implementation is lack of in-depth training. Our certified solutions consultants go on-site to train your staff about best practices and how to use your solution. They are committed to your success.

5. We continue to support you.

Unlike other ERP solutions or your chosen implementation partner, we don’t go dark on you after your solution is delivered. We provide ongoing support services to ensure that you are always getting the most out of your ERP investment.

RZ Mask originally contracted NetSuite for their migration, which was handled badly with no end in sight. Concentrus picked up the project and despite the COVID-19 Pandemic, the team they assigned was knowledgeable, professional and a pleasure to work with. They overdelivered and continue to do so.
Nick Uresin, Project Manager

Your ERP implementation might have gone wrong the first time, but it still has the potential to be everything you hoped for. Let us show you!

Our values - Honesty, Humility, Collaboration, and Innovation- define who we are. They drive us to deliver world-class solutions that are results-driven and mutually profitable to both our clients and our team. We are a complete NetSuite and Acumatica solutions provider. That means that we provide implementation, customization, integration, support, and training and help our clients get sustainable, long-term solutions to meet their business needs.